Employee Profile: Mike Horan
Meet Mike Horan, Business Insurance Specialist at Webber and Grinnell.
After working as a Home and Auto Account Manager at the agency for seven years, Mike transitioned to the Commercial Lines department a year and a half ago. His main responsibility is to service a book of existing clients not only at renewal time but throughout the year to help with any day to day questions or issues they may have. He also works with new and prospective clients to learn about their business and identify the insurance coverage that best meets their needs.
“It’s always intriguing to learn how local businesses start and to meet the faces behind them,” Mike said when describing what he enjoys most about his work. ”Staying in contact with our clients throughout the year is a critical component of the agent and client relationship. It allows the relationship to grow, and you get to know them on a more personal level as well."
Mike’s clients value his personalized service. He often hears that lack of contact from prior agents is what motivates new clients to come to Webber and Grinnell. “Clients are looking for a high strandard of service. They appreciate us taking the time to answer their questions throughout the year and not just at renewal time,” he said.
According to Mike, he discovered insurance is “in his genes”. After graduating from college with a business degree, he worked briefly in banking but decided it wasn’t for him. Mike’s mother, Nancy, Commercial Lines Manager at Webber and Grinnell, encouraged him to consider the insurance field. He was excited to join the agency when an opportunity arose and knew instantly that it was the right fit for him.
Mike wasn’t just introduced to a new career at Webber and Grinnell. It’s also where he met his wife, Sarah, when she moved to the area and stopped by the agency seeking home and auto insurance. They married in 2012 and just welcomed their first child, Brody, this spring.
In his spare time, Mike pursues many active hobbies including skiing, boating, biking and golfing. He also enjoys exploring local walking and hiking trails with his two dogs, and looks forward to sharing all of these activities with his son in the future!