Service Center / Claims
Please consult our Claim sections below for more specific information.
Automobile Claim
To file a claim during our regular business hours Monday - Friday 8:00 am to 4:30 pm, please contact Webber & Grinnell at (413) 586-0111 or (800) 416-0003.
| In the event of a claim please provide the following information: | |
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Date and time of accident |
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Location |
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Damage to your vehicle |
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Driver/Owner information |
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Driver of other vehicle (if applicable) |
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Name of police department contacted (if any) |
| After hours claim reporting phone numbers: |
 Ph: (800) 272-3552  Ph: (800) 221-1605  Ph: (800) 628-0250  Ph: (877) 425-2467 Glass Express: (800) 887-5944  Ph: (800) 332-3226 Glass Solutions: (800) 561-0178  Ph: (888) 324-1620  Ph: (800) 951-2100 Glass Claim Center: (877) 615-6576  Ph: (800) 422-3340 Glass Express: (800) 422-3340 x6364  Ph: (800) 435-0397 |
If any injuries occur or the damages exceed $1,000.00, you are required to complete an "Operators Report of Motor Vehicle Accident" which can be obtained at any local police department or downloaded from the Massachusetts Registry of Motor Vehicles.
Homeowners Claim
In the event of a loss, report your claim to us as soon as possible at (413) 586-0111 or (800) 416-0003 during our regular business hours Monday - Friday 8:00 am to 4:30 pm. If you need help when our office is closed, here is some helpful information:
| For fire or water damage loss, the following services are available 24 hours: | |
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Ace Fire & Water Restoration |
18 Elizabeth Drive West Springfield, MA 01089 24 Hour Emergency Services Phone: 413-750-5200 www.acefireandwater.com |
| ServiceMaster |
24 hour Emergency |
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Paul Davis Restoration |
24 hour Emergency |
For falling tree damage due to windstorm or ice: |
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Take pictures before removing the tree and debris. It is ok to proceed with clean up before reporting your claim to us. | |
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Your damaged dwelling & personal property (excluding your landscaping) caused by a falling tree is generally covered under your homeowners policy subject to your deductible. | |
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Coverage for the cost of removing the fallen tree varies by company. If the tree has damaged your dwelling, coverage for removal generally applies. | |
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Contact Webber & Grinnell as soon as possible to determine the extent of coverage on your policy. | |
| After hours claim reporting phone numbers: |
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Ph: (800) 272-3552  Ph: (888) 472-5246  Ph: (800) 225-0770 Ph: (800) 221-1605  Ph: (888) 737-8256 Ph: (800) 628-0250  Ph: (800) 392-6108 Ph: (800) 225-0770  Ph: (800) 767-5677 Ph: (877) 425-2467 Glass Express: (800) 887-5944  Ph: (800) 800-0863 Ph: (800) 332-3226 Glass Solutions: (800) 561-0178 Ph: (800) 951-2100 Glass Claim Center: (877) 615-6576 Ph: (800) 422-3340 Glass Express: (800) 422-3340 x6364 Ph: (800) 435-0397 |
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Other important steps to take: |
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Do not discard any damaged property. | |
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Police must be notified if theft is involved. | |
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Prepare a list of damaged or missing items. | |
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For liability losses, send all legal documents to our office immediately upon receipt. | |
Commercial Claim
To file a claim during our regular business hours Monday – Friday 8:00 am to 4:30 pm please contact Webber & Grinnell (413) 586-0111 or (800) 416-0003. If you have any paperwork you would like us to have, including the police report, please fax it to the Commercial Lines Dept. at (413) 517-0019.
| If you or one of your employees are involved in an automobile accident, have the following information available: | |
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Date and time of accident |
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Location |
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Damage to your vehicle |
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Driver/Owner information |
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Driver of other vehicle (if applicable) |
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Name of police department contacted (if any) |
| After hours claim reporting phone numbers: |
 Ph: (888) 665-1170  Ph: (800) 241-2541 Glass-Safelite: (800) 988-9808 Ph: (800) 221-1605 Ph: (800) 628-0250 Ph: (877) 425-2467 Glass Express: (800) 887-5944 Ph: (800) 332-3226 Glass Solutions: (800) 561-0178 Ph: (800) 951-2100 Glass Claim Center: (877) 615-6576 Ph: (800) 422-3340 Glass Express: (800) 422-3340 x6364 |
| For any type of motor vehicle loss, the policy conditions require you to: | ||
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Notify the police in the event of a theft or as a result of a crime. | |
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Notify the carrier immediately by contacting the company or us directly. | |
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Protect your damaged property against further loss. | |
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Cooperate with the Insurer to obtain information they require- including complete information of the damaged & undamaged or missing vehicle, it’s cost and/or value. (Do NOT discard any damaged auto parts). Give them the right to inspect the vehicle. Allow them to question you or your employee regarding details of the claim. This includes signing a sworn statement of loss.
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Allow the Carrier to request an examination “under oath” of facts related to the loss. | |
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Show evidence of the loss- Proof includes: time & date of the loss, your interest and others in the vehicle, the insurable cash value of the vehicle and amount of loss you are claiming, any encumbrances on the vehicle. | |
| For any type of liability loss (this includes property damage or bodily injury to others) the policy conditions require you to: |
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Notify the carrier immediately of any possible liability claim. | |
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Notify the carrier immediately if you have received any legal documents from an outside attorney. | |
If any injuries occur or the damages exceed $1,000.00, you are required to complete an "Operators Report of Motor Vehicle Accident" which can be obtained at any local police department or downloaded from the Massachusetts Registry of Motor Vehicles
During the business day Monday - Friday 8:00 am to 4:30 pm, please call Webber and Grinnell at (413) 586-0111 or (800) 416-0003 to speak with our staff. We will assist you in filing a claim.
When you have been in an accident, or there has been damage to your home or business, that is when you need us most. Our staff are committed to providing you with prompt and efficient service. We will assist you through the claims process and explain to you the coverages that are provided by your policy.
Should your accident or property loss happen outside regular business hours, many of our insurance companies have toll free 24-hour reporting numbers.
Contact us today to submit a claim or update a policy
